Presenter Working Guidelines- Conversation Guidance

Do not use suggestive language whether verbal or body language.
Be friendly but avoid any intimacy in conversation.
Be ready to halt any conversation, politely but firmly, if the tone of it strays into personal areas.
Keep notes relating to your customers, particularly those who are regular.
Never pass any comment on any gambling operator
Greet returning customers in a friendly way - you may refer to information previously given to you but briefly; beware offending less well known customers who may feel left out if you have too familiar a relationship with other players.
Treat all customers with equal friendliness - do not use a different tone for those who you may know better.
Speak only in the language of your country/area - If someone engages in a different language, respond in the language of your jurisdiction. If you do not understand the dialect, make it known in the language of your jurisdiction.
Do not encourage customers to play for longer, deter them if they are thinking about leaving, to place large bets, or in any way to encourage them to gamble - reference to bets should be kept to asking customers to place bets for that particular game at hand and to refer to hands that they have.